Customer Care
Frequently Asked Questions

 

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and Pay Pal.

 

How long will my order take to get to me?

All web orders are shipped within 2-3 business days and for most tea and tea ware, our ship time within the US is 7 - 10 days. For some products and special orders, we will give a quote.

 

How much will shipping cost?

Shipping is calculated based on the approximate weight of your package. When you put items in your shopping cart, the shipping cost is calculated and adjusted according to the items you put in your cart. If you'd like to know how much your shipping cost would be for your order, input your zip code on the shopping cart page to calculate before checking out.

 

Do you ship internationally?

Yes. We ship internationally using United States Postal Service (USPS). USPS offers Express Mail (transit time of 5 days), and Priority Mail (transit time of 6-10 days). Please note: Customs may delay transit time upon arrival to destination country.

 

What guarantee do I have that I will be happy with my order?

We want to do all that we can to see you as a customer again. Even more than this, we want you to be so happy with your purchase that you can tell someone about us. All items are double checked before they are shipped to you to be certain that you are only getting the highest quality product. If you are unhappy with your purchase for any reason at all, you can return it within 30 days for a full refund or exchange.

 

All returns must be undamaged and returned within 30 days of your purchase for a complete refund. Items must not be used, soiled or laundered. Please email us at: info@thewholeleaf.com for a return address and RMA#.

 

Procedure to obtain a refund or exchange:

1) Please call us at 619-786-7272 or email us at info@thewholeleaf.com so we can expect your return.

2) Please include either a copy of your receipt or a note with your name and order number in the box.

3) If you are returning a breakable item, be sure to pack it securely, preferably in the original box and packaging that we used. Follow these guidelines: There must be 1-2 inches of packing materials (paper, bubble wrap, foam, etc.) between the item and the box on all sides.

 

 

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